JENNIFER HELLER

Glenside, PA | [email protected] | 267‑218‑3138 | Portfolio

Prompt Engineer GenAI Specialist

Enthusiastic prompt engineer with a passion for exploring and architecting the future of AI. Demonstrated success writing and implementing effective AI prompts and using large language models to develop web apps, build websites, generate images, and draft documentation. Proven expertise in chatbot conversation design and software technical writing.

AREAS OF EXPERTISE

Generative AI APIs Prompt Chaining Prompt Fine-tuning AI Response Evaluation AI Image Generation Image Editing AI & Web Research Ethical AI Practices Chatbot Design & Development Website Design & Development Coding

TECHNICAL SKILLS

  • LLMs: Claude, ChatGPT, Google Gemini, GitHub Copilot, Microsoft Copilot, Adobe AI
  • Development: VS Code, GitHub, Render, Google Developer Tools
  • Coding Languages: HTML, CSS, JavaScript, Google Apps Script, Python
  • APIs: OpenAI API, Gemini API, Google APIs & Services

EXPERIENCE

Teddy Did It Development | Glenside, PA (Remote)
2025 - Present

A division of Teddy Did It Industries, my registered dba for developing and distributing web apps.

Freelance Prompt Engineer/Web Developer

Plan, design, and build web apps using generative AI.

  • summE: AI-powered Gmail Add-on that summarizes emails in one paragraph. Available in the Google Workspace Marketplace.
  • scrollE: Google Chrome Extension that automatically scrolls any web page by a set number of lines and interval in seconds. Available in the Chrome Web Store.
ThinkCERCA | Chicago, IL (Remote)
2024 - Present

Online learning platform for students from third to 12th grade with a focus on reading comprehension.

Prompt Engineer, AI Lab (Contract, Part Time)

Research project requests and plan, design, and develop solutions using generative AI.

  • Smart Lesson Builder: AI-powered web app that automatically generates reading lessons based on a passage from an article, book, or other text.
  • Sparky the Spark Assistant: Chatbot that helps students understand reading lessons within diverse cultural and language contexts.
National Student Clearinghouse | Herndon, VA (Remote)
2020 - 2024

Nonprofit that provides data analysis and visualization applications to educational institutions.

Technical Writer II

Wrote, edited, and published documentation for edtech software applications, including user guides, online knowledge bases, tutorial videos, and PowerPoint presentations.

Self-employed | Philadelphia, PA (Remote/Onsite)
2010 - 2021

My freelance and contract work for multiple companies.

Freelance Chatbot Writer/Developer (2020 - 2021)

Designed, wrote, built, and edited chatbots and voice assistants for clients in various industries, including local government, nonprofit, and business services.

Freelance Technical Writer/Editor (2012 - 2020)

Provided end user software documentation services to clients in various industries, including manufacturing, automation, energy, and life sciences.

EDUCATION

Northeastern University | Boston, MA (Remote)

Master of Science in Technical Communication

Specialization in Writing for the Computer Industry

GPA 4.0

Southern New Hampshire University | Manchester, NH (Remote)

Bachelor of the Arts in Communication

Concentration in Professional Writing

Lansdale School of Business | North Wales, PA

Associate of Specialized Business in Computer Technologies

Concentration in Network Administration

Technical Support Specialist Diploma

CERTIFICATIONS & TRAINING

  • Certified Prompt Designer for Conversational AI, Conversation Design Institute
  • AI Foundations: Prompt Engineering, Arizona State University
  • Introduction to Generative AI, Large Language Models, & Responsible AI, Google Cloud
  • Certified Conversation Designer, Conversation Design Institute
  • Certificate in Chatbot Writing & Design, UX Content Collective
  • Building Conversational Experiences with Dialogflow, Google Cloud
  • Code Foundations, Codecademy